Responsible Gaming

Our Responsible Gaming Commitment

At Luxarastay Alpine Casino Hotel Resort, we are committed to promoting a responsible approach to gambling. We believe that casino gaming should remain an enjoyable entertainment experience, and we have implemented comprehensive measures to ensure that our casino maintains the highest standards of player protection.

Responsible Gaming Policies

Our casino hotel adheres to the following responsible gaming principles:

• Prevention of underage gambling through strict ID verification
• Training of all casino staff in responsible gaming practices
• Provision of information to help guests make informed decisions
• Support for guests who may develop gambling-related problems
• Promotion of a balanced approach to casino entertainment

Self-Exclusion Program

We offer a comprehensive self-exclusion program for guests who wish to restrict their access to our casino facilities. This program allows individuals to voluntarily ban themselves from entering our gaming areas for a specified period or indefinitely.

To participate in our self-exclusion program, please contact our Responsible Gaming Officer at the casino reception or via email at [email protected].

Deposit Limits

Guests can set personal limits on the amount they wish to deposit for gaming. Our casino staff can assist with implementing these limits upon request.

Time Management

We encourage our guests to manage their time spent at gaming tables and machines. Our casino staff can provide discreet reminders upon request.

Signs of Problem Gambling

We encourage all our casino hotel guests to be aware of the following potential signs of problem gambling:

• Spending more time or money on gambling than intended
• Gambling to escape problems or relieve feelings of helplessness, guilt, or depression
• Attempting to win back gambling losses
• Lying about gambling habits
• Borrowing money to finance gambling
• Neglecting personal or professional responsibilities due to gambling

Support Resources

If you or someone you know may be experiencing gambling-related problems, the following resources are available:

Our Responsible Gaming Team

Our dedicated Responsible Gaming Officers are available 24/7 to assist with:

• Information about responsible gaming practices
• Assistance with setting personal limits
• Enrollment in the self-exclusion program
• Referrals to professional support services
• Confidential consultations about gambling concerns

Contact Our Responsible Gaming Team

For assistance or further information about our responsible gaming initiatives, please contact:

• Email: [email protected]
• Phone: +41 123 456 795
• In person: Ask for the Responsible Gaming Officer at the casino reception