Get in Touch
Our team is available 24/7 to assist with inquiries, reservations, and special requests for your alpine casino hotel experience.
Address
Alpine Heights, CH-3920
Switzerland
Telephone
+41 123 456 789
Available 24/7
Departments
Reservations
[email protected]
+41 123 456 790
Casino Services
[email protected]
+41 123 456 791
Spa & Wellness
[email protected]
+41 123 456 792
Events & Functions
[email protected]
+41 123 456 793
Send Us a Message
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Frequently Asked Questions
Common inquiries about our alpine casino hotel
What are the check-in and check-out times?
Check-in time is from 3:00 PM, and check-out time is until 12:00 PM. Early check-in and late check-out can be arranged based on availability for an additional fee.
Is the casino open to non-hotel guests?
Our casino is exclusively available to hotel guests and members of the Luxarastay Casino Club. This ensures an intimate and premium gaming experience in our alpine casino hotel.
Do you offer airport transfers?
Yes, we provide luxury airport transfers by car. Helicopter transfers can also be arranged upon request. Please contact our concierge at least 48 hours before arrival to arrange transportation.
What dining options are available at the resort?
Luxarastay offers multiple dining venues including our Michelin-starred Alpine restaurant, the casual Après-Ski Lounge, an intimate Chef's Table experience, and 24-hour in-room dining service.
Are children allowed at the casino hotel?
While our casino hotel welcomes families, please note that the casino areas are strictly reserved for guests 18 years and older. We offer supervised activities for younger guests and family-friendly accommodations.
What is your cancellation policy?
Our standard cancellation policy requires notice 72 hours prior to arrival for a full refund. Different terms may apply for peak seasons and special packages. Please refer to our Cancellation Policy for detailed information.