Privacy Policy
Last updated: January 15, 2025
1. Introduction
At Luxarastay Alpine Casino Hotel Resort, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our casino hotel resort, use our services, or interact with our website.
2. Information We Collect
We collect information that you provide directly to us, including:
- Personal identification information (name, date of birth, passport/ID details)
- Contact information (email address, phone number, postal address)
- Payment information (credit card details, banking information)
- Preferences and interests (room preferences, dining preferences)
- Casino gaming history and preferences
- Loyalty program participation details
3. How We Use Your Information
We use the collected information for:
- Processing your reservations and requests
- Providing personalized services and experiences
- Managing your casino gaming account
- Sending you relevant communications and updates
- Improving our services and guest experience
- Complying with legal and regulatory requirements
4. Information Sharing and Disclosure
We may share your information with:
- Service providers who assist in our operations
- Regulatory authorities as required by law
- Financial institutions for payment processing
- Gaming authorities for regulatory compliance
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data
- Secure storage systems
- Access controls and authentication
- Regular security assessments
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Withdraw consent for data processing
7. Contact Us
For privacy-related inquiries or to exercise your rights, please contact our Data Protection Officer:
- Email: [email protected]
- Phone: +41 123 456 794
- Address: Alpine Heights, CH-3920, Switzerland
This Privacy Policy is subject to change. We will notify you of any material changes by posting the updated policy on our website.